Frequently Asked Questions

Everything you need to know about shopping with KY for KY Store.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually arrive within 10-15 business days.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic exchange or refund.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or checking the product description for specific fit notes.

Are your materials sustainably sourced?

At KY for KY, we prioritize high-quality, durable fabrics. We are currently transitioning our core collection to include 100% organic cotton and recycled polyester blends to reduce our environmental footprint.

Can I track my package after it ships?

Yes, once your order is processed, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.